Where can you ship?
We ship all over the continental United States.
We do not ship to Puerto Rico, Hawaii and Alaska.
We cannot process orders shipping to a PO Box, Military address or international address.
When will my order be shipped?
Our shipping days are Mondays – Wednesday. Orders placed after 12pm on Wendesdays will ship out the following Monday.
Please allow up to 48 hrs for processing and packing. For more information please refer to our Shipping information page.
When will my order arrive?
Your order will arrive in 2 business day maximum. To learn more about shipping, please check our Shipping information page.
Do you have a preferred carrier?
We ship our products using UPS, or FedEx.
How much is shipping?
Shipping is automatically calculated at checkout based on distance, weight and volume.
Do you offer free shipping?
Yes. However, it depends where you live. If you live in the North East we do, if not, we do offer a 10% discount for orders over $100.
Please refer to our shipping information page to know in which zone you belong.
Why does FREE SHIPPING not apply?
As mention above, we can offer Free Shipping only in the North East and you need a certain order amount to be able to have Free Shipping.
Please check our shipping information page to learn more.
Why is shipping so expensive?
Please keep in mind that as a company that ships frozen products, our shipping costs are higher compared to those of regular businesses. This is due to the use of insulated boxes with dry ice, which increase the weight of the package and add to the overall cost.
Learn more about shipping on our shipping information page.
Can I track my order?
Yes. Once your order is shipped you will be sent an email with your tracking number.
If you do not receive a tracking number, please call us at (1-877-791-9401) or e-mail us at firstname.lastname@example.org.
How do you pack my order?
Your order comes carefully packed in an insulated box with dry ice to keep our products cold inside a sealed container. For more detailed information please refer to our Shipping Policies page.
What is mmmediterranean’s return policy?
Due to the nature of our products, we can’t accept returns. Products will thaw, and will be wasted if they are shipped back. We are sorry, but health concerns prevent us from accepting these goods.
For additional information, call us at (1-877-791-9401) or e-mail us at email@example.com.
Can you change my order once it is placed?
Orders can not be modified once placed. If you have a concern, please contact us ASAP via phone (1-877-791-9401) or e-mail us at firstname.lastname@example.org.
Will my order arrive in good shape and still frozen?
Yes, this is why we ship only Monday to Wednesday and why shipping is expensive. Thanks to the dry ice and the isulated boxes we use, your order will arrive still frozen.
What happens if my order arrives spoiled?
If your order arrives spoiled in any way, send us a message. Please see our Return and Refunds page for more information.
Why does the coupon code not work?
Make sure the coupon is not expired.
Make sure you didn’t use the coupon already.
Make sure the coupon includes the items you put in cart.
Our coupons are generally not valid in conjunction with other coupons.
I have more questions…
You can email us at email@example.com.
Where is mmmediterranean located?
We have 2 locations:
Our Office: 1100 Route 22 East, North Plainfield, NJ, 07060.
Our Warehouse: 11 Entreprise Ave N, Secaucus, NJ, 07094
Where do you ship from?
We always ship from our warehouse in NJ.
How can I check the status of my order?
For more detailed information please refer to our Shipping Policies page.
If you’d like to know the status of your order, please e-mail us at firstname.lastname@example.org.
As mentionned above, let us 48h to process it before contacting us.
What are the Customer Support Hours?
Customer Support Hours are Monday – Friday from 9am – 5pm EST.
You can contact Customer Support at (1-877-791-9401) or e-mail us at email@example.com.